October Trend Sharing Session
Digital Journey Findings
- Date: October 10th, 2023
- Time: 10 am EDT/ 3 pm BST
- Location: Online
- Delegates: 50+
Building Trust from Account Creation to Checkout
Explore the ins and outs of online payment security in this session hosted with Alphacomm.
Follow the customer’s journey from account creation to completing a transaction, and learn how to spot vulnerabilities that could put your business at risk. Discover why traditional methods of fraud prevention may not be effective against new threats like Account Takeovers (ATO). Experts Brian Davis, Head of Trust & Safety, Dodgeball, and Georgiana Hera, Product Owner, Protectmaxx at Alphacomm provided practical tips to enhance both security and user experience.
Plus we took a look at:
- The importance of understanding the digital customer payment journey
- Mapping your user journey
- Uncovering blind spots of risk
- Inadequacies in addressing newer attack vectors
Brian Davis is Head of Trust & Safety for Dodgeball. Brian builds fraud and T&S teams from scratch. He likes to call it organizing the chaos. Now he gets to be an extension of T&S teams and help them build out their strategy to scale T&S to align with their company’s lofty goals. His internal goal is to help the community to find their voices and be seen as the true experts they are. Fraudsters work together, so it only makes sense we do too!
As a Product Owner of the anti-fraud solution, Protectmaxx, Georgiana Hera is critical in translating business and market needs into a clear product vision. She leads her team to embody this vision, serving as a thought leader for the company’s products. Georgiana is also an accomplished Senior Software Developer with a proven track record of delivering projects on time. Her contributions are pivotal in the company’s quest to become a leading revenue boosting platform.
This session was hosted together with
