In this great interactive session, we touched base on how the turbulence of the pandemic has affected fraud, sales, and security. The lack of fraud losses due to reduced sales may have created a false sense of security for what fraudsters have in store as the travel industry begins to bounce back post-pandemic. Fraudsters understand human behavior, and in our enthusiasm when things open up, we need to be vigilant, and our customers with us.

Departments need to work together (we’ve said this often), and preferably industry members work together as well. “Fraud prevention can no longer be done in isolation”.

Forter‘s Director Global Airline Strategy, Stuart Barwood and, Senior Product Marketing Manager, Daniel Shkedi covered, amongst other subjects:

• Updated best practices on understanding loyalty attacks and how to protect, prevent, and secure against them.
• How a “revenue management”-style approach can help you stay ahead of fraudsters and position the fraud department as a revenue stream for your organization.
• Analyzing the dark web to better understand loyalty fraud trends, specifically:
  • The advent of Fraud-as-a-Service.
  • Stolen accounts and loyalty points for sale.
  • Gift cards – a new favorite monetization technique used by cybercriminals.