Before becoming a Managing Partner and Board Advisor to Airline Information, Michael worked in Loyalty at British Airways as Board Director of British Airways Global Financial Services Limited. His responsibilities at BA also included managing its co-branded credit cards and developing mileage sales with partners, such as American Express, GE Insurance, Avis, and InterContinental Hotels & Resorts. He was among the first airline executives to include ancillary services in the airline’s booking flow. At BA, he also developed strong knowledge about loyalty program fraud.

Prior to joining BA, Michael was the Marketing and Administration Director for the Financial Services Division of Great Universal Stores plc – at the time, the UK’s largest mail-order company.

Michael is one of the co-founders of the Loyalty Security Association.